Mystery Shoppers Go Undercover to Check Out Healthcare, Hospitals and Senior Living Communities
Leading the way in hospital mystery shopping, healthcare mystery shopping and medical mystery shopping is Barbara Gerber, president of Devon Hill Associates LLC of La Jolla, California.
Devon Hill Associates harnesses the research power of mystery shopping to analyze and improve the patient experience in hospitals and healthcare organizations — and the marketing and sales effectiveness of senior living and long-term care organizations.
For more than 20 years, Devon Hill Associates has employed hospital, medical and healthcare mystery shopping to identify barriers that stand in the way of patient satisfaction and an outstanding patient experience. Over the years, we’ve accumulated an extensive knowledge of best practices and industry standards that enables us to put our findings into a broad context for our clients, as well as provide a baseline to benchmark and monitor continued progress. Our clients include hospitals, health centers, clinics, rehabilition facilities and even health-affiliated facilities such as hospital-sponsored fitness centers and audiology offices.