Additional Articles By and About Devon Hill Associates:

Is there a 'mystery shopper' in your ED: Mystery shoppers can uncover ED weakensses. 'Patients' present unannounced,
report findings.
ED Management , December 2006.  By Steve Lewis

Add a little 'mystery' to the interview process. Uncover candidate interview pitfalls and achieve a positive reputation for your organization.
Nursing Homes, October 2006.  By Barbara Gerber

Paving the Way to Superior Performance
Assisted Living Today, April, 2003.  By Barbara Gerber

Make Customer Service Your Business
Assisted Living Today, April, 2003.  By Barbara Gerber

Mystery Shopping Captures Missed Opportunities
COR Healthcare Market Strategist, July 1999.  By Karen Southwick

The Goods on Three Spies
Hospitals and Healthcare Networks, July 1999.  By Charles Downey

What Mystery Shopping Can Do For You
Trustee, March 1998.  By Sondra Bazrod

The Empowered Consumer
Healthcare Forum Journal, September/October 1997.  By David O. Weber

Taking The Mystery Out of Mystery Shopping
Group Practice Journal, July/August 1997.  By Barbara Gerber