Additional Articles By and About Devon Hill Associates:
Is there a 'mystery shopper' in your ED: Mystery shoppers can uncover ED weaknesses. 'Patients' present unannounced, report findings. 
ED Management, December 2006. By Steve Lewis
Add a little 'mystery' to the interview process. Uncover candidate interview pitfalls and achieve a positive reputation for your organization.
Nursing Homes, October 2006. By Barbara Gerber
Paving the Way to Superior Performance
Assisted Living Today, April, 2003. By Barbara Gerber
Make Customer Service Your Business
Assisted Living Today, April, 2003. By Barbara Gerber
Mystery Shopping Captures Missed Opportunities
COR Healthcare Market Strategist, July 1999. By Karen Southwick
The Goods on Three Spies
Hospitals and Healthcare Networks, July 1999. By Charles Downey
What Mystery Shopping Can Do For You
Trustee, March 1998. By Sondra Bazrod
The Empowered Consumer
Healthcare Forum Journal, September/October 1997. By David O. Weber
Taking the Mystery Out of Mystery Shopping
Group Practice Journal, July/August 1997. By Barbara Gerber
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For information on mystery shopping and other services, call Barbara Gerber at +1-858-456-7800.
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