More Medical Mystery Shopping News:
Wall Street Journal. Health Care Taps 'Mystery Shoppers.' Article by Shirley S. Wang. August 8, 2006
Devon Hill Associates and their satisfied customers — Saint Michael's Hospital and Medical City Dallas Hospital — were quoted in a story about national trends in medical mystery shopping. Please contact Devon Hill Associates at 858-456-7800 if you would like a complete copy of the article.
 KETV.com Hospitals Try to Cure Impersonal Service. Article by Shiloh Woolman, Staff Writer. June 19, 2007
medicalnewsinc.com Mystery patients lend insight into operations, patient perception. Article by Cindy Sanders. September 20, 2011
San Diego Union-Tribune. Good Medicine for Health Care. Article by Keith Darce. January 18, 2007
Devon Hill Associates was quoted in a story about local and national mystery shopping trends devoted to medical practices and hospitals.
AARP Bulletin. New Emphasis on Customer Service in Medicine: "Secret shoppers" help improve the real patient's experience. Article by Sandra G. Boodman. August 13, 2010
TravelNursing.com Mystery Patients 'Shop' Health Care Facilities. Article by Christina Orlovsky. August 30, 2006
Amednews.com Quality Evaluations Enhanced by Patient Feedback. Article by Kevin B. O'Reilly, AMNews staff. January 16, 2006
California HealthCare Foundation releases Devon Hill’s report: December, 2005
A brief summary of a report released by the California HealthCare Foundation (CHCF) titled Price Check: The Mystery of Hospital Pricing indicates that more needs to be done to help people who shop for pricing and financial assistance information at California hospitals. During the 5-month study conducted by Devon Hill Associates, a total of 622 calls and visits to 64 hospitals were made by mystery shoppers posing as uninsured patients requesting pricing information for elective procedures.
St. Louis Nursing News, ED Nurses Strive for Good Patient Satisfaction, December 28, 2005 |
